Why HackRepair.com and What Are The Hack Repair Guys’ Service Standards?

Personalized and caring involvement in fixing your hacked website– it’s what we do.

  • Our goal is to help you prevent your website from being hacked again.
  • Service is very important to us. We intend to reply to every email you send us within five minutes; and likewise begin working to fix your website within minutes of your call.
  • Why HackRepair.com - The HackRepair.com ProcessNo outsourcing to an unknown sweat shop of workers in some unknown country. We are a California-based business.
  • We consider every phone call we receive a blessing. Call us anytime, (619) 479-6637, or Toll Free, (800) 639-6442, or email, jim at hackrepair dot com
  • Once we’ve completed the clearing of malware from your website we will, with your approval, help you install software to better secure your website in future.
  • Throughout the course of cleaning your hacked website we will provide you with a real-time report on what we are doing, what we’ve found, and what to watch out for in future.
  • Even after your website has been secured and Google.com reputation restored we will remain available by phone or email for any question you may have in the future. Think of us as “your website security experts for life!”
  • With fifteen years of web hosting and Internet security related experience our skill sets are unique and available to you for a reasonable flat fee.
  • We treat every hack repair project we work on as though it were our own website.

 

Our service goals include:

1. Education.

Our #1 goal is to ensure your website is never hacked again. We hope to impart to you all of the lessons we’ve learned from previous clients, and help make you a WordPress security guru by the time we are finished.

2. Reporting.

Our #2 goal is to report back to you everything we’ve done, including showing you what malware looks like and how to locate it.

  3. Long term security.

Once we’ve cleared all malware from your website, our goal #3 is to better secure your website from random bots and other malicious folk. Below are some of the tasks we intend to build into your website (for WordPress clients):

  • Enable a 404 error detection. This helps to block random bots of finding you.
  • Enable backups. We don’t want all of our good works lost due to accidental file deletion.
  • Enable brute force login protection. This will help block hackers attempting to guess your password.
  • Enable file locking so hackers cannot edit core WordPress files.
  • Enable real-time logging within your site. This will notify us if something changes within your site unexpectedly.
  • Enable settings to reduce comment spam.
  • Enable you to better secure your website by teaching you security best practices.
  • Enable your website to deny the execution of scripts within images directories. This helps to discourage hackers from hiding back door scripts within directories you would not normally check or monitor.
  • Enable real-time file monitoring.
  • And much more…

 


Below are words of encouragement and testimonials received from some of our recent customers:

Hackrepair.com has been more than support for me, it’s provided reassurance and confidence that my sites will remain secure if I follow their advice on how to better maintain and protect myself from common, vicious attacks. Not only do they help solve the problem, but they make sure to inform you on how to further prevent the problem.

A friend called me up and said “Google says your website had been hacked and was unsafe.” Being new to website development, I did not know where to turn I did some searching and found Hackrepair.com. I called Jim Walker, and he picked up on the very first ring. Jim was able to look into my website, identify the problems and told me how to fix it. Since I am so new, I just asked him to clean up the site, which he did in record time! I was so impressed with Jim and his team, I moved my website to his hosting service. Now I sleep better at night knowing he is watching over the site each day. I highly recommend Jim at Hackrepair.com. You will be happy with the results!

I called Jim, the hack repair guy, randomly through seeing his site online. My site had been hacked and I couldn’t figure it out. Jim went above and beyond what I asked him to do. He checked ALL my sites, well over 120,000 files, and then fixed the problem in less than 1 day. You can’t ask for more than that. He is super friendly on the phone and very fast with emails. If you can afford to have him please use him! HE’S excellent!

My hacked website was up in a matter of few hours! Jim was very helpful, patient and courteous. Over a period of time I had quite a bit of questions, and every single question was replied to and answered within minutes. HackRepair.com is very professional and the communication was outstanding. Thank you for helping me get out of this unpleasant situation.

When my photography website was hacked, I called http://www.hackrepair.com for help. Not only did Jim call me back right away, he started working on fixing my site right away, and he clearly communicated with me through email and phone calls the entire time. In addition, he walked me through my site, some of its uses, and how to prevent hacking in the future. I was so happy to be able to actually speak to someone on the phone for help. Not being able to get any help from my website’s host company, and not being computer savvy I was so grateful for someone like Jim to give me quality support and service I needed.

Jim Walker gave me the best customer service I have experienced from a company in a really long time, and I will definitely call him again in the case of any future problems with my site.

I am a retired teacher who sells theater and read-aloud scripts on my website, Scripts for Schools. Recently, I received a telephone call from a teacher telling me that when she tried to order a script, she was sent to a page selling Viag-ra! We both laughed about it but, in the end, it wasn’t that funny. My site had been hacked. Thanks to folks at HackRepair.com who quickly rode in on a white horse and saved the day!

He worked with and advised the company that hosts my site and, together, they took me out of the Viag-ra business before the Google Search Engines had time to figure out I had been contaminated. Now I’m back in business selling the kinds of educational products I love to create. Many thanks to you, Jim. You are a hero!

I can finally sleep at night with having your wonderful service of HackGuard.com. I’m so happy that I had problems with my site a few years go, cause I found you and now I feel at peace. -Tatianna Karmanova

From Hacked to New Hosting to Happy-Jim helped me with all of the above. Somehow I keep running into (maybe I should say googling into) the greatest people to work with, and Jim of HackRepar.com is one of these people. My website had been hacked and I was wasting numerous hours trying to figure out the problem myself, until finally I wised up and searched on google for hack repair help- I found Jim’s site hackrepair.com and after reading some of the outstanding testimonials and the encouragement to call anytime, I hesitantly called him after “normal business hours”, sometime around 8 or 9pm (I was desperate!) He answered and immediately got to work on my problem despite the late hour and a very short while later he had helped me fix the problem. Not only this, in passing emails back and forth, I happened to mention the very slow loading speeds on my website and my unhappiness with my current host and noticed they also offered hosting services.

I was so happy and impressed with Jim’s customer service and knowledge with all things website related that I decided the very next day to switch my hosting over to his service (TVC.Net), even though I had already paid for a year’s hosting with another new company. Wait, the story doesn’t end there. My website was still loading soooo slowly- even *I* didn’t want to visit my website, let alone others, with such a sluggish site. Jim came to the rescue and helped me figure out the problem* once again.* Now my webpage is loading extremely fast and I literally feel like a heavy weight has been lifted off my shoulders.

For someone who makes their entire income online, it’s extremely imperative to have the website running smoothly- each day it’s not can be a loss of a lot of income and having someone on board that has the knowledge to address problems, and to do so quickly, is so indispensable to me, both mentally and financially. Thank you Jim, I’m so glad I found you!

Mr Jim Walker from hackrepair.com, tooked me and my site in his holy hands, and with his competence have made the right analysis to make my site free to a very bad hack that affected my server too. Right Now my site is much more well protected through the right plugins he installed and his setting on the WordPress files. Thanks!

Our web site was attacked recently. Someone hacked the site and inserted various types of code connected to pharma products. The code caused Google to put up a “this site may be compromised” warning on our website. It also caused traffic to plummet from more than 150 hits a day to less than 30.

After searching the internet and making various inquiries, I made arrangements with Jim Walker (thehackrepairguy.com) to help with our site. Jim acted quickly. He provided a detailed set of steps that he was going to take. He was professional and thorough. He removed all of the malicious script from the website and helped to set up new, improved security measures for our website. He finished all of the work within hours. Within days, most of the fake links that Google had been finding were gone. Within two weeks, we were back to up to our normal level of traffic.

This kind of malicious attack is very upsetting and can affect business significantly. It is very stressful trying to manage it. However, Jim was reassuring and knowledgeable. Measuring things at the two week point, it appears that his work was thorough and complete.

Thehackrepairguy is not the least expensive option out there. We had quotes for as little as one third of what Jim was charging. However, none of the other companies were prepared to guarantee that they would continue to work with us until all of our problems with Google were cleared up. We were not interested in a partial job. Jim was willing to provide that assurance and that was the main reason that we went with his company.

We are quite happy with our decision and would have no hesitation in recommending Jim to anyone who might be dealing with this type of attack.

Recently my website was hacked! Being a relative newbie to the web, and using WordPress I was not exactly sure where to start. I called my hosting service and they told me it was up to me to sort it out – i.e. they were less than helpful. Hackrepair.com contacted me, and said that the could help. He was very personable, very informative, and most importantly fixed my site quick.

 

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Jim Walker has been a website security expert and website hosting services provider for over 16 years. Living in San Diego, California, his current passion is everything WordPress. He manages HackRepair.com, a malware cleanup and website security services company, and HackGuard.com, a WordPress security and WordPress management service.

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