Why HackRepair.com and What Are Our Service Standards?

Personalized and caring involvement in fixing your hacked website– it’s what we do.

  • Our goal is to help you prevent your website from being hacked again.
  • Service is very important to us. We intend to reply to every email you send us within five minutes; and likewise begin working to fix your website within minutes of your call.
  • The HackRepair.com ProcessNo outsourcing to an unknown sweat shop of workers in some unknown country. We are a California based business.
  • We consider every phone call we receive a blessing.
    Call us anytime, (619) 479-6637
  • Once we’ve completed the clearing of malware from your website we will, with your approval, help you install software to better secure your website in future.
  • Throughout the course of cleaning your hacked website we will provide you with a real time report on what we are doing, what we’ve found, and what to watch out for in future.
  • Even after your website has been secured and Google.com reputation restored we will remain available by phone or email for any question you may have in the future. Think of us as “your website security experts for life!”
  • With fifteen years of web hosting and Internet security related experience our skill sets are unique and available to you for a reasonable flat fee.
  • We treat every hack repair project we work on as though it were our own website.

 

Our service goals include:

1. Education.

Our #1 goal is to ensure your website is never hacked again.
We hope to impart to you all of the lessons we’ve learned from previous clients, and help make you a WordPress security guru by the time we are finished.

2. Reporting.

Our #2 goal is to report back to you everything we’ve done, including showing you what malware looks like and how to locate it.

3. Long term security.

Once we’ve cleared all malware from your website, our goal #3 is to better secure your website from random bots and other malicious folk. Below are some of the tasks we intend to build into your website (for WordPress clients):

  • Enable a 404 error detection. This helps to block random bots of finding you.
  • Enable backups. We don’t want all of our good works lost due to accidental file deletion.
  • Enable brute force login protection. This will help block hackers attempting to guess your password.
  • Enable file locking so hackers cannot edit core WordPress files.
  • Enable real time logging within your site. This will notify us if something changes within your site unexpectedly.
  • Enable settings to reduce comment spam.
  • Enable you to better secure your website by teaching you security best practices.
  • Enable your website to deny the execution of scripts within images directories. This helps to discourage hackers from hiding back door scripts within directories you would not normally check or monitor.
  • Enable real-time file monitoring.
  • And much more…

 

Below are words of encouragement and testimonials received from a number of our recent clients:

Ryan, lacasadeesperanza.org

I'm VERY happy I went with Hackrepair's service. I was hit with one of the most sophisticated Joomla web hacks to date and Jim thoroughly, clearly cleaned it up as well as educated me on how to avoid hacks going forward. It was cool to see his process work fast. I think my favorite part of it all was the personal interaction with his service. It doesn't feel corporate or cold. I actually enjoyed the cleansing process of my site. Very refreshing to meet integral, straight forward and knowledgeable people like Jim at Hackrepair.com Don't pass up an opportunity to work with this guy.

Rick Wickert, Transpacrace

We discovered our Joomla driven website had been hit by the dreaded Google Pharma hack. After contacting Jim at HackRepair.com (he responded within 5 minutes!) and explaining the situation, he immediately went to work on cleaning the site. With constant updates via email from Jim explaining what he was doing and what was being found, the actual repair and cleaning took about 4 hours but was successful. Jim even submitted our website to Google for reconsideration indexing to remove the hacked search results from Google. Clean results started to appear within 24 hours. He also provided recommendations on updating our Joomla installation and steps to prevent future incursions. Everything was handled expeditiously and courteously. I highly recommend HackRepair.com and Jim Walker if you encounter any hacking or malware problems with your website.

Carol C., New York

Our server was hacked, the situation was desperate, and our NOC wasn't much help. We contacted HackRepair on a Sunday afternoon. Jim Walker called us back within a few minutes and within an hour he was on the case. He took control of the situation, recognized the attack, and knew what needed to be done to stop it. He quickly stopped the attack, identified suspicious files on the server, told us what to do to prevent another attack, and responded quickly to our all questions as we worked to clean up and further secure the server. Thanks, Jim! You were a lifesaver!

Mark, MarkKithcart

Jim Walker, the hack repair guy, answered my call when I was in desperate need of help. Once on the call he walked me through the process extremely quickly and all of my issues and the hack discovered and resolved!  I highly recommend HackRepair.com and will use them for any issues I have with my Wordpress Sites.

Mary, Urban Land Institute

Our site was attacked by a pharma hack and hackrepair.com was a great resource for us. Jim restored our site in no time at all in a very thorough and efficient manner. We were back in the Google search results within two days. We are very pleased with the service he provided and recommend him to anyone put in that same predicament.

Mike C, Las Vegas, NV

After I received an email from my web host stating that my account had been suspended due to being compromised by malware, I began to panic. In prior years, I might have been able to sort out the problem myself, but my site was using an outdated and unsupported version of Joomla while my new site was being developed and I didn't know where to begin. I searched the internet and came across Hackrepair.com. After reading testimonials such as the one I'm writing now, I decided to give the hack repair guy a call. After speaking with Jim on the phone for a few minutes, I could tell that he had addressed issues such as mine numerous times. He was very calm and suggested the course of action. Within a day's time, Jim had my commercial site back up and running.

Keith, Taylors Imports

I'm impressed! HackRepair.com jumped on the problem & fixed it fast. My web guy was not able to handle the problem & that's when I found Jim. I explained what was going on & the next thing I knew my site was back up & running better than before in just one day. Way to go Jim & thanks again! I won't lose your number.

Tom Koh, Innovalist

My site was hacked on a Sunday and even though it was pretty late that night Jim, the hack repair guy, was on the job as fast as a rocket. Within minutes it was clear I wasn't dealing with a fly-by-night repairman but a highly skilled professional. Jim had a checklist to make sure nothing slipped through the cracks and set about methodically checking and cleaning the files. Yes its not all hands-off as I had to do some of the cleaning myself but the good thing is that I became very aware of the possible points of attacks and how I should be plugging those holes - so after this episode I am able to improve my other sites to prevent similar attacks. I like this because Jim 'teaches you to fish' whereas other experts keep their trade secrets to themselves. So if you've got a problem Hackrepair.com will solve it!

Alex Besson, B Sharps Band

My hacked website was up in a matter of few hours! Jim was very helpful, patient and courteous. Over a period of time I had quite a bit of questions, and every single question was replied to and answered within minutes. HackRepair.com is very professional and the communication was outstanding. Thank you for helping me get out of this unpleasant situation.

Jason Bax, AlgaeCal

To say I was extremely lucky to find Jim from Hackrepair.com when our website was hacked and Google put us on their blacklist, is an understatement, to say the least. I was uneasy about giving "some guy" unlimited access to our CMS and server, but... Jim was the calm in the eye of our storm on a Sunday! He responded within minutes, squashed the attack, reversed the damage and kept us informed every single step of the way of his progress and recommended action items to prevent this from happening again. If you're hacked...DO NOT HESITATE to hire Jim and Hackrepair. I would have gladly paid 500% what I did. He saved our ass!

Ross, TopGadget

When my website was hacked, I would not have had the foggiest as to how to fix the problem. Luckily an American contact was able to recommend Hackrepair.com to help remedy things. Within the first hour of my chat on the phone Jim had done an assessment of the problem and begun the fix. Despite being based in England and an ocean apart; I felt totally reassured every step of the way as Jim worked his magic. My calls and emails were always promptly answered even on a Saturday. I would have no hesitation in recommending Hackrepair's services to business colleagues, friends and family". Thanks once again for your help.

Mark Reynolds, Sol Republic

Soon after being hacked by Viagra-spamming bandits it was clear we needed to call in the calvary. Jim at hackrepair.com picked up the phone on the second ring, and within minutes was working to identify the core issues. Over the next 12 hours he and our developer worked together to isolate and successfully eradicate the hack. Within 24 hours our search engine presence was coming back to normal [insert applause and grateful sighs of relief]. Jim gets our highest recommendation.

Teri Ulm, CentoLaw.com

This site may be compromised... This warning appeared in association with a WordPress blog I manage. I was horrified! This warning would chase away potential customers. It was a must to get it fixed as soon as possible. Having a background in IT myself, I could have handled this problem on my own; but I would've had to conduct hours upon hours of research to figure out what to do and how to do it. Never dealing with this issue before, it would have taken me days to fix this problem. So, I ransacked Google for a company that would take care of this in a timely and cost efficient manner. After calling a few companies I ran across hackrepair.com. I called and spoke directly with Jim Walker, the hack repair guy. I was instantly impressed with his attention to my dilemma and was equally impressed with his price and money back guarantee. After agreeing to hire Jim, he went to work immediately. Within hours my site was fixed and in turn Google removed the "compromised" warning. Thank you HackRepair for your wonderful service. I would recommend this company to anyone in need.

Joseph Naccarato, Sitewired

Jim Walker, the hack repair guy, was very thorough in explaining his service and made me feel comfortable that he could handle the very serious male-ware issue we had on our website. He had our site clean and back in Google's search results in less that 24 hours. Having done this myself manually in the past, let me tell you that is nothing short of a "miracle"!

Brian Murphy, FrontRangeMortgage.com

Please find my highest recommendation for Jim and HackRepair.com.  I am an attorney and owner of a Colorado mortgage company- with no prior experience of being "hacked."  One morning I discovered that our main site was redirected from Google and our two auxiliary sites were not even reachable via their url's.   After calling two (frankly flakey) competitors, I found Jim and HackRepair.com.  Impressed that Jim himself immediately answered the phone, he spent 10-15 minutes with me diagnosing what had gone wrong (for free) and provided the assurance that these pages could be fixed.  Jim did exactly this - having us live again the same day.  I can't provide a higher recommendation:  If you get hacked- or want to avoid being hacked in the first place- call HackRepair.com

Sharon H, GoGetSites.com

When one of my client's websites got hacked, I was so lucky to find Jim Walker at HackRepair.com. He found the hacker's injected script, cleaned up all the bad files and sent me updates as he worked. All fixed in under two hours and cost less than half the other companies I contacted. He specializes in WordPress but was able to fix my Joomla website, too. I'm passing his name to my web designer friends. Lucky indeed to find Jim!


Jason, ConvertWithContent.com

I had been experiencing malware and other security issues on my 10-15 websites for over 1 year before I finally searched out someone who could actually help me. Believe me, I tried a handful of other so called security services before finally reaching out to hackrepair.com. I'm sitting in London as I write this, incredibly thankful that I can finally travel for business and relax knowing that all of my websites are secure and protected thanks to Jim.  If there's ever a "fixer" for websites, Jim, the hack repair guy is your guy! Thank you again so much!


Matt Fass, ABC Fundraising

When I noticed my listing in Google had a message under the title that said "This site may be compromised" I freaked out and started researching everything I could about it. Turns out that it was because my site was hacked and spam was put on one of the pages. In my research I found hackrepair.com and called. Jim answered right away and began the process of reviewing my website and determined that it had been hacked. They then removed any malicious files and resubmitted my website for a reconsideration with Google. After several days the message on the listing was removed. I would recommend hackrepair.com to anyone who feels their site may have been hacked or if you receive any messages from Google under your title in their search engine. I also signed up for the WordPress update service. Hackrepair.com will update my WordPress whenever a new version comes out. I recommend this service because old versions of WordPress are a doorway for hackers and it needs to be constantly monitored for updates.


Andres, Business Owner

It was an absolute pleasure working with Jim, the hack repair guy. He was responsive, professional and was able to resolve our website issues in less than one business day. We would highly recommend his services to anyone in need of website security and repair.




Watkins Family Chiropractic

Jim Walker The Hack Repair Guy really helped us out when our website was hacked. Once we realized what had happened, we immediately placed a call to Jim. He answered the phone, answered our questions and cleaned up our site within a day!

It's not often you find a company like this that gives you the personal support you need when you need it the most. Having your site hacked is stressful, but Jim made it much easier to handle. He not only cleaned up the site very quickly as promised, he also gave us some very valuable tools we can use moving forward to better monitor our site. We know that hackrepair.com will be there whenever we need him. We highly recommend his services!


Shelley G., BTY

Jim Walker from Hack Repair called me back within minutes on Superbowl Sunday, that's customer service!

Jim follows an organized process of collecting information then goes to work stopping malware in its tracks. I received regular progress reports throughout the malware removal process. He definitely goes above and beyond for a reasonable flat fee. I already recommended HackRepair.com to my friends and family.


Jason, Invert Sports

We are indebted to find hackrepair.com to solve and repair our hacking problems within a couple hours from hiring them to take care of the issue. hackrepair.com always answered our phone calls the first time and responded to emails within minutes.  They helped better securing our website and taught us how to prevent future hacker attacks.  We would recommend their expertise in repairing and securing your website to anyone.


Jonathan, Paris Web Host

One of our website has been hacked and while looking for help I found The Hack Repair Guy on Google. Jim immediately responded to my request and helped me right away.

In two days he debugged everything and taught me how to be more cautious so that it doesn't happen again. Thanks a lot!



Shin Lim, Magician

Hackrepair.com provides excellent and quick service. They are really nice, and definitely know the ins and outs of malware and how to get rid of them. Thanks!


Mike, E-Roots

Hackrepair.com is an ace-in-the-hole to IT consultant. Their expertise in wordpress security was essential in mitigating a threat on one of our sites, as well as elevating our security policy for future hack prevention. The quick response and level of professionalism is unmatched for the flat rate service that was provided.


Sakura Publishing

I called Jim, the hack repair guy, randomly through seeing his site online. My site had been hacked and I couldn't figure it out. Jim went above and beyond what I asked him to do. He checked ALL my sites, well over 120,000 files, and then fixed the problem in less than 1 day. You can't ask for more than that. He is super friendly on the phone and very fast with emails. If you can afford to have him please use him! HE'S excellent!


Michael, National Pardon Centre

I struggled for months with a pharmahack that none of my developers could deal with. Sales were plummeting and I had no idea what to do next. Then I finally talked to Jim at hackrepair.com. In 5 hours or so Google was listing my site as clean and the problem was gone. Completely unbelievable. This is how you spell relief. I really can't thank you enough.


Andi, Active Angelz

Thank you so much for the AMAZING customer service. You guys took care of the vicious attacks on my website and held my hand as we transitioned over from the horrible Network Solutions.....You held my hand through the process and took care of all the nasty details. Thanks for the amazing and responsive customer support. You respond instantly!!!! I will never go elsewhere!!!!


Muthu Natarajan, M-square systems inc.

When my company's website was attacked and malware scripts injected into my site, As IT Architect i was put under big pressure to fix the issue immediately, through my network, I hired HackRepair.com to fix the issue and with in few hours Jim was able to fix and clear the malware scripts from our company's website. I truly recommend him for these kind of jobs.


Rayzel Lam, HCG Chica

From Hacked to New Hosting to Happy-
Jim helped me with all of the above. Somehow I keep running into (maybe I should say googling into) the greatest people to work with, and Jim of HackRepar.com is one of these people. My website had been hacked and I was wasting numerous hours trying to figure out the problem myself, until finally I wised up and searched on google for hack repair help- I found Jim's site hackrepair.com and after reading some of the outstanding testimonials and the encouragement to call anytime, I hesitantly called him after "normal business hours", sometime around 8 or 9pm (I was desperate!) He answered and immediately got to work on my problem despite the late hour and a very short while later he had helped me fix the problem. Not only this, in passing emails back and forth, I happened to mention the very slow loading speeds on my website and my unhappiness with my current host and noticed they also offered hosting services.

I was so happy and impressed with Jim's customer service and knowledge with all things website related that I decided the very next day to switch my hosting over to his service (TVC.Net), even though I had already paid for a year's hosting with another new company. Wait, the story doesn't end there. My website was still loading soooo slowly- even *I* didn't want to visit my website, let alone others, with such a sluggish site. Jim came to the rescue and helped me figure out the problem* once again.* Now my webpage is loading extremely fast and I literally feel like a heavy weight has been lifted off my shoulders.

For someone who makes their entire income online, it's extremely imperative to have the website running smoothly- each day it's not can be a loss of a lot of income and having someone on board that has the knowledge to address problems, and to do so quickly, is so indispensable to me, both mentally and financially. Thank you Jim, I'm so glad I found you!


Talya C., Web Designer

Jim and the Hackrepair.com staff are not only professional but they are reliable and very reasonable. I'm a professional designer and I can't tell how many clients Ive referred to Jim when their Wordpress website got hacked. They are all happy customers. Jim took care of my clients quickly and he was very responsive to their questions and concerns. I recommend them to all my clients.


Rose Sheifer, Graphic Productions, Inc.

Within months of setting up my new website...I was hacked with an obnoxious viagra ad running in the background of all my pages! My web designer recommended the services of Jim at Hackrepair.com. He was on it immediately and knew what the issues were. I called him mid afternoon, and by the next morning everything had been remedied. Additionally, he sent me a checklist of procedures I should follow to hopefully avoid further vulnerability. Thanks Jim!
I would highly recommend the services of Hackrepair.


Ashley Houston, Ministry Assistant

Hackrepair.com was quick, efficient, and intentional about making sure that all of our needs were met. Not only was our site up and running again the same day, but we were also given many tools to help us prevent this from happening in the future. Communication in regard to customer service is the best that I've seen thus far. I highly recommend this service.


Norman Kay, The Avenue Banquet Hall

My site was hacked and people could not view my site. I operate a banquet hall and the internet is my life source. I was in a panic. Hackrepair.com saved our life. Jim promised to clean up our site and get back into the good graces of google. He delivered in one day. I recommend his services to help you get back on track and keep safe from predators.


Lois Walker, Educator

I am a retired teacher who sells theater and read-aloud scripts on my website, Scripts for Schools. Recently, I received a telephone call from a teacher telling me that when she tried to order a script, she was sent to a page selling Viag-ra! We both laughed about it but, in the end, it wasn't that funny. My site had been hacked. Thanks to folks at HackRepair.com who quickly rode in on a white horse and saved the day!

He worked with and advised the company that hosts my site and, together, they took me out of the Viag-ra business before the Google Search Engines had time to figure out I had been contaminated. Now I'm back in business selling the kinds of educational products I love to create. Many thanks to you, Jim. You are a hero!


Paul Prato, President

Hackrepair.com came to our assistance when storm Sandy shut down all of our servers and crippled our business. In a matter of about 90 minutes Jim had our site up and our e-mail working again he dropped everything to assist us amazing!

I would recommend his services to anyone seeking a professional, cost-effective, and customer service oriented hosting service. Thanks again Jim we appreciate all your help!


Claire, Photographer

When my photography website was hacked, I called www.hackrepair.com for help. Not only did Jim call me back right away, he started working on fixing my site right away, and he clearly communicated with me through email and phone calls the entire time. In addition, he walked me through my site, some of its uses, and how to prevent hacking in the future. I was so happy to be able to actually speak to someone on the phone for help. Not being able to get any help from my website's host company, and not being computer savvy I was so grateful for someone like Jim to give me quality support and service I needed.

Jim Walker gave me the best customer service I have experienced from a company in a really long time, and I will definitely call him again in the case of any future problems with my site.


Simon, Effective Newsletters

I am very impressed with your customer service, speed of response and, of course, technical expertise. It's a rare combination these days. For someone such as myself who relies on my website being functional, having this kind of support not only brings peace of mind but is essential for my financial well-being. I appreciate your work.


Dwight, Miss Metabolism

When I received the message that Google blacklisted our site I knew I was in trouble. After trying to fix the hack myself for several hours I decided I needed a pro. I read some reviews online first and I liked the fact that Jim at Hackrepair.com would speak to me right away about the problem. Sure enough, Jim picked up the phone right when I called. A few hours later my site was fixed, clean, and much more secure than before. Plus, I learned what to do and what not to do to minimize the chance hackers get in again. Problem solved!


Toni, Designer

When my website got hacked I was desperate. I had no idea how to fix the problem. After surfing the web for several hours I learned one thing: this is not an easy job to do. So I Googled for someone who could help me. Honestly, when I found the hack repair guys website, I didn't think he could do what he promised. He said that he could probably fix my website in one day. But he did! He responded my mail very quickly, and when I woke up the next morning [I was in a European time zone] my mailbox was filled with dozens of mails. With things he had done, advice, how I got hacked and I should do to prevent this. That same evening, my website was up and running again. I'm not paid to say this, but this is by far the best service I've ever received from anyone online. Thank you Jim!


Brandon Riley, Webmaster

I had a site that got hacked multiple times. My webhost was unable to help and I needed results fast. Thanks to hackrepair.com I was back and running in 24hrs and learned everything I need to know to keep my sites safe from this point forward.


Sean, Web Designer

Hackrepair.com did a great job in clearing my site of malware!

Jim was very easy to work with took care of the problem fast and was very reasonably priced. I would recommend him to all my associates in a second.

 


Karen, DB2 LUW

When I called hackrepair.com I was overly impressed that my call was answered by Jim The Hack Repair Guy himself who offered step by step guidance on how my site was going to be recovered, took me through the steps and ensured it was exactly as I needed it to be. Most of all this was all done in the course of an evening. This is an excellent service.


Jibryne Karter, President

HackRepair.com support was there to answer our questions when we needed it; we highly recommend their services - this is a company you can put your faith in!


Dave Ricker, Stonegate Recruiting

Hackrepair is terrific. We were hacked, our website taken down by Google and we could find no one capable of helping us clear the Malware. I found Hackrepair.com on a free website offering solutions to various malware problems. From the first phone call, Jim answered in 3 rings (a live person) and 15 minutes later, after filling out all of the forms & required information, they were cleaning our website.

Within 1-2 hrs, all malware was cleared and Google was petitioned to revisit the website so they would remove their blockage of the web site. They were extremely professional and proficient. Definitely will recommend Jim Walker the hack repair guy to anyone who would benefit by their services. Excellent customer service and technical capability.


Andrew, Soy Candles

Recently my website was hacked! Being a relative newbie to the web, and using wordpress I was not exactly sure where to start. I called my hosting service and they told me it was up to me to sort it out - i.e. they were less than helpful. Hackrepair.com contacted me, and said that the could help. He was very personable, very informative, and most importantly fixed my site quick.

 


Kim Gillett, Designer

Hackrepair.com did an amazing job on restoring my site. Jim answered the phone personally and then found the files that had been hacked. He then got them removed and all is now well in the world.


John Barclay, Photography

I just wanted to take a minute to thank you for the excellent service you've provided. In my hour of need, when it became clear my Wordpress site had been hacked, your expertise, friendly manner and super quick service saved the day. What a relief it is knowing that I now have a resource to make sure I am always up and running with my site. I appreciate your low key, honest approach. Never once did I feel pressure, instead I felt I was simply being given information that I could make a good business decision with. Thanks Jim!


Kelly, Coast USD

Hackrepair.com did a GREAT job when I called to help when one of my client's websites was hacked.  Jim was very quick to respond (he called back within the hour of first contact), extremely thorough in his work, had in-depth (but easy to understand) explanations and was easy to work.

He gets the job done quickly and accurately.  I highly recommend him to anyone that needs immediate help because the website was in very good hands.  I also am very glad to know that I have his name in my back pocket whenever this happens again and knowing that no hacker - big or small - will be able to get by this guy!


Felix, St. Stephen's

When our school's website got hacked, time was the last thing we had to get the problem fixed. We needed to solve the scary-looking images, text, and sound that the hackers placed on our site which had already been seen by some concerned parents. I Googled "hacked website repair" and started contacting every search result. Prices were scary for many but as I stated, time was really the only commodity I could not afford.

Hackrepair.com was not only the quickest to respond, but also the most personable. Jim's calm and confident personality made me feel at ease and like I was talking to a technical Zen master! Over the next few minutes (yes, minutes), as I observed my site get patched up while receiving constant communication about each step, I knew I had made the right choice. As an educator myself, one of the qualities I most appreciated was Jim's desire to teach me why we got hacked and what I could do to avoid future compromises in security.


John Mattes, Investigative guy

As a consumer advocate I see my fair share of internet promises and cons, and had the opportunity to test out hackrepair.com
The test came as hackers who do not appreciate consumer advocates exposing scams attacked 2 of my sites. I then employed the services of The Hack Repair Guy. Just as promised he attacked the hack problem and with in hours ferreted out the hacker code and cleaned the site. Based on my experience and now knowing that sites need ongoing protection from hackers, I have moved my sites to his other service which is a hosting service that takes proactive measures to protect sites. So thank you to both services.


Mike Mamian, Shop Smart Card

Hackrepair.com was fantastic! Jim quickly responded to our call about our site being hacked and began working on the problem right away. He not only fixed the problem (which our web developer could not fix), but he also gave us a checklist of things we could do to prevent future hacks and keep our website secure. Thanks Jim!


Katherine Winfield, MyCouportiera

We loved working with Hackrepair.com!!!
When our site was hacked 3 times in one week, I knew I had to do something, so I began looking for a expert online that specialized in handling Wordpress hacks. After searching and reviewing several sites. I found The Hack Repair Guy's service. What I was most impressed with was he answered his PHONE!!! Which it made me want to work with him because I felt if he is taking the time to answer his phone, he is serious about retaining my business. He quickly corrected my issue and educated me on how to avoid this in the future. If your looking for a reliable Hacker Repair service. I highly recommend working with Jim. His pricing is reliable and fair.


Kevin Sparkman, FusionSpark Media

Called on Hack Repair to help with the pharma hack. He gave me peace of mind that our web developer had removed the nasty code and then offered additional recommendations on how to harden our site against future hacks which we have since implemented.


Anthony N.

Over the last three days, from the moment I spoke to Jim on the phone, I knew I found the right person to fix my website's hacking issues. He literally spent hours and hours fixing my website ASAP and was in constant contact with me the whole time- every step of the way. Hackrepair.com is as good as advertised and I have no doubt going back to use his services if needed. A big THANK YOU to the hack repair guy!


Vic Patel

New Jersey I was very pleased with the service that hack repair provided. My site was down due to some website related malware. My website developer wasnt able to fix the problem, and I contacted Hackrepair.com to see what they could do for me. He explained exactly what we needed to do to resolve the issue. And within a day my site was malware free and back up and running. Thanks alot Jim. I'm glad I found you.


Luke, Steps to the Stars

Hackrepair.com has been more than support for me, it's provided reassurance and confidence that my sites will remain secure if I follow their advice on how to better maintain and protect myself from common, vicious attacks. Not only do they help solve the problem, but they make sure to inform you on how to further prevent the problem.

A friend called me up and said "Google says your website had been hacked and was unsafe." Being new to website development, I did not know where to turn I did some searching and found Hackrepair.com. I called Jim Walker, and he picked up on the very first ring. Jim was able to look into my website, identify the problems and told me how to fix it. Since I am so new, I just asked him to clean up the site, which he did in record time! I was so impressed with Jim and his team, I moved my website to his hosting service. Now I sleep better at night knowing he is watching over the site each day. I highly recommend Jim at Hackrepair.com. You will be happy with the results!


Lois Walker , Educator

I am a retired teacher who sells theater and read-aloud scripts on my website, Scripts for Schools. Recently, I received a telephone call from a teacher telling me that when she tried to order a script, she was sent to a page selling Viag-ra! We both laughed about it but, in the end, it wasn't that funny. My site had been hacked. Thanks to folks at HackRepair.com who quickly rode in on a white horse and saved the day! He worked with and advised the company that hosts my site and, together, they took me out of the Viag-ra business before the Google Search Engines had time to figure out I had been contaminated. Now I'm back in business selling the kinds of educational products I love to create. Many thanks to you, Jim. You are a hero!


Wei , Designer

We have an ecommerce website that has been running for 6 months. Everything was fine until by the end of May, we started to receive several calls from our customers complaining that when entering our website's url, the brower redirected them the an unknown website. We suspected our system was hacked and some macilious programs were injected into the source codes and caused the redirect.

Before HackRepair.com, we had already hired 2 web server security specialists to help me find and solve the problem. But neither of the so called specialists was unable to find the problem and they blamed some remote malicious ad programs for the redirect. I was very desperate. After I contacted HackRepair.com, Jim immediately set up the case for me and started to work on the issue. Unlike the previous 2 specialists, he was extremely patient and professional. He scanned all files on the server first and made some important security upgrades/patches to some of the programs we installed on the server, such as wordpress. Then he looked into every program modification that occured before the redirect happened and pointed suspicious activities for me. He also examined every single javascript code and excluded the possibility of remote js calls causing the redirect problem. After having been working on my case for almost 10 hours, he made a list of 30 files that he found suspicious and might have been modified by the hacker. With the information he provided, we have finally found the malicious code injected by the hacker in one of the 30 files. We removed the code and the problem was solved!

I am very impressed by everything they did for us. I know solving problems like this is not easy, since the hacker was very clever and did not leave any footprint about what he did, but Jim was even more clever and made it very easy for us. I will certainly be back if problems arise in the future, although this is not what I hope for. LOL...


Tom Hack, Would You Do Me Score

I was having several security issues with my site that was hosted at "one of the big guys". After many months of little help from my host's security team I did a google search and came across Jim at HackRepair.com. Upon contacting Jim, I found him great to work with as he began working on my site right away and pointed out several issues with the site a few hours later. I was so impressed, that I moved my hosting to TVCNet.com and continue to enjoy the great customer service you do not get with the big guys.


Dave, Social Momentum

I was in a really bad spot...I had a client with an event coming up and just weeks before it their site gets hacked. Not knowing where to turn I spent days digging around trying to fix it myself wasting a ton of time and getting some frustrated clients on my back. But then in my search I stumbled across hackrepair.com and in less than 8 hours he had everything completely sorted. Quick, complete, and reasonably priced coupled with over the top service now has Jim as #2 on my speed dial...right behind my mom :)


Wayne Rowlett, Active Rain

This past Friday afternoon, I discovered my website had been hacked and was being flagged by Google as a malicious site that would harm your computer. How did this happen? I have no idea. All I knew was that I was in trouble and loosing valuable business by the minute. Read more at My Website Was Hacked and Flagged by Google


Chad McCarty, McCarty Insurance Agency

Jim's hack repair service performed exactly as advertised; fast, friendly, and accurate. I was particularly impressed with his ability to diagnose the problem, explain it to me (in layman's terms), fix the problem, and show me how to prevent future malware problems, all within 4 hours of our initial conversation. The problem was fixed before I had time to worry about it.


M Lawlor, Halo Creatives Group

Hackrepair.com's work is outstanding! I would refer them to all friends and family without hesitation. We experienced a Malware infestation on several of our sites (15+ sites). We were able to delete the scripts but they kept returning. I was desperate to find someone to help. Rather than pay a company to use software to scan and remove the malware, I was inspired to call Hackrepair.com and speak to a live human being who could answer my questions and help us based on our own individual needs. Jim Walker was extremely responsive and reactive to our situation and in less than 24 hours we were clean, 4 days later and no reoccurances! Plus Jim gave us a series of tasks to complete to make our sites more secure for the future. Awesome job! Thank you for the peace of mind!!! Worth every penny!!


Benny Wenda, Free West Papua Campaign

Thank you very much for your speedy and effective work to resolve our recent web site hack. In a few hours you have resolved a problem which would have taken us days and even then we may not have done such a comprehensive and thorough clean up and restoration of our service as you provided.

The Free West Papua Campaign is very grateful for your work and your price was affordable to a small organization like ours.


Athena Andreadis, Astrogator's Logs


No matter how lucky and cosseted we are, at some point in our lives we will experience a flat tire, a broken bone... and, in today's First World, a site hack. Being a Mac user, I've been spoiled in that regard. However, yesterday I detected the dreaded signs that this site had been hacked: Astrogator's Logs


Claire, Photographer

When my photography website was hacked, I called www.hackrepair.com for help. Not only did Jim call me back right away, he started working on fixing my site right away, and he clearly communicated with me through email and phone calls the entire time. In addition, he walked me through my site, some of its uses, and how to prevent hacking in the future. I was so happy to be able to actually speak to someone on the phone for help. Not being able to get any help from my website's host company, and not being computer savvy I was so grateful for someone like Jim to give me quality support and service I needed.

Jim Walker gave me the best customer service I have experienced from a company in a really long time, and I will definitely call him again in the case of any future problems with my site.