Why HackRepair.com and What Are The Hack Repair Guys’ Service Standards?

Personalized and caring involvement in fixing your hacked website– it’s what we do.

  • Our goal is to help you prevent your website from being hacked again.
  • Service is very important to us. We intend to reply to every email you send us within five minutes; and likewise begin working to fix your website within minutes of your call.
  • Why HackRepair.com - The HackRepair.com ProcessNo outsourcing to an unknown sweat shop of workers in some unknown country. We are a California-based business.
  • We consider every phone call we receive a blessing. Call us anytime, (619) 479-6637, or Toll Free, (800) 639-6442, or email, jim at hackrepair dot com
  • Once we’ve completed the clearing of malware from your website we will, with your approval, help you install software to better secure your website in future.
  • Throughout the course of cleaning your hacked website we will provide you with a real-time report on what we are doing, what we’ve found, and what to watch out for in future.
  • Even after your website has been secured and Google.com reputation restored we will remain available by phone or email for any question you may have in the future. Think of us as “your website security experts for life!”
  • With fifteen years of web hosting and Internet security related experience our skill sets are unique and available to you for a reasonable flat fee.
  • We treat every hack repair project we work on as though it were our own website.

 

Our service goals include:

1. Education.

Our #1 goal is to ensure your website is never hacked again. We hope to impart to you all of the lessons we’ve learned from previous clients, and help make you a WordPress security guru by the time we are finished.

2. Reporting.

Our #2 goal is to report back to you everything we’ve done, including showing you what malware looks like and how to locate it.

  3. Long term security.

Once we’ve cleared all malware from your website, our goal #3 is to better secure your website from random bots and other malicious folk. Below are some of the tasks we intend to build into your website (for WordPress clients):

  • Enable a 404 error detection. This helps to block random bots of finding you.
  • Enable backups. We don’t want all of our good works lost due to accidental file deletion.
  • Enable brute force login protection. This will help block hackers attempting to guess your password.
  • Enable file locking so hackers cannot edit core WordPress files.
  • Enable real-time logging within your site. This will notify us if something changes within your site unexpectedly.
  • Enable settings to reduce comment spam.
  • Enable you to better secure your website by teaching you security best practices.
  • Enable your website to deny the execution of scripts within images directories. This helps to discourage hackers from hiding back door scripts within directories you would not normally check or monitor.
  • Enable real-time file monitoring.
  • And much more…

 


Below are words of encouragement and testimonials received from some of our recent customers:

Our website was infected for weeks with a pharma hack. We had friends who work in tech trying to help us get the situation resolved and get the hack removed but none of them could figure it out. Google plastered a warning on our site and it was blocked at our customers’ offices and their schools. Jim at Hackrepair.com not only removed the hack in a matter of hours, he handled clearing our site with Google and he did it all within 24 hours and for a reasonable price. He also added security to our site and walked us through the whole process in real time. We would recommend him to anyone or any business with a website problem.

Hackrepair.com did a great job in clearing my site of malware!

Jim was very easy to work with took care of the problem fast and was very reasonably priced. I would recommend him to all my associates in a second.

 

My web site has now been fixed and the hacker ad taken off along with all the attack tentacles put on my web site. It is now safe to visit and go through again. Jim Walker of http://www.hackrepair.com was most helpful, quick, affordable and knew exactly what to do when so many others just looked around and said “DA.” Thank you Jim.

When my photography website was hacked, I called http://www.hackrepair.com for help. Not only did Jim call me back right away, he started working on fixing my site right away, and he clearly communicated with me through email and phone calls the entire time. In addition, he walked me through my site, some of its uses, and how to prevent hacking in the future. I was so happy to be able to actually speak to someone on the phone for help. Not being able to get any help from my website’s host company, and not being computer savvy I was so grateful for someone like Jim to give me quality support and service I needed.

Jim Walker gave me the best customer service I have experienced from a company in a really long time, and I will definitely call him again in the case of any future problems with my site.

No matter how lucky and cosseted we are, at some point in our lives we will experience a flat tire, a broken bone… and, in today’s First World, a site hack. Being a Mac user, I’ve been spoiled in that regard. However, yesterday I detected the dreaded signs that this site had been hacked: Astrogator’s Logs

I struggled for months with a pharmahack that none of my developers could deal with. Sales were plummeting and I had no idea what to do next. Then I finally talked to Jim at hackrepair.com. In 5 hours or so Google was listing my site as clean and the problem was gone. Completely unbelievable. This is how you spell relief. I really can’t thank you enough.

When my photography website was hacked, I called http://www.hackrepair.com for help. Not only did Jim call me back right away, he started working on fixing my site right away, and he clearly communicated with me through email and phone calls the entire time. In addition, he walked me through my site, some of its uses, and how to prevent hacking in the future. I was so happy to be able to actually speak to someone on the phone for help. Not being able to get any help from my website’s host company, and not being computer savvy I was so grateful for someone like Jim to give me quality support and service I needed.

Jim Walker gave me the best customer service I have experienced from a company in a really long time, and I will definitely call him again in the case of any future problems with my site.

Hackrepair.com has absolutely the best customer service I have encountered in a very long time. They were responsive, informative, and honest about the issues going on with my hacked website. My hacked site was back up in running in less than 2 hours!!!!

I would highly recommend Hackrepair to anyone in need of website repair, you will not be disappointed!!!
Thank you so much Jim for what you have done for my company’s website and what I know that you have done and are doing for others. Thank you!!

 

I was up a creek without a paddle. The website I built was attacked by malware and wreaked havoc in my life. I called Jim with HackRepair.com. He calmly told me he’d help and immediately ran some tests that detected the malware on the spot. He explained his plan and rates, I paid him, and a little while later my problem was solved. What I appreciate most about this company is the responsiveness, plan of action, and execution of a solution in an expedient way. I’d recommend them to anybody and now a loyal customer. Don’t hesitate to contact them and experience the same results!

Thank you very much for getting my website up and going again after it had been hacked into. For a small company like mine to find someone to do this type of work is very challenging. We spoke on the phone about my website being shut down by Google and what your plan of action would be to test the site, find the problem, fix the problem and have my website be cleared by Google to be posted back into the internet world. This process took less than one business day for you to complete. I will certainly recommend your service to anyone that happens to have their website hacked into.

 

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Jim Walker has been a website security expert and website hosting services provider for over 16 years. Living in San Diego, California, his current passion is everything WordPress. He manages HackRepair.com, a malware cleanup and website security services company, and HackGuard.com, a WordPress security and WordPress management service.

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