Jim’s help saved our non-profit’s webpage from sustained hacks that were preventing us from carrying out our organization’s mission of helping women and children’s health. He was a guardian angel. In my years of building and maintaining websites, I’ve never experienced anything like the level of service Jim provided.
Before finding Jim, we first tried one expensive big-time internet security competitor of Jim’s. They were unable to stop the attacks. Plus, that service wouldn’t let me talk with them on the phone, and without real-time communication, fending off a sustained attack was impossible. Read the next paragraph to be amazed at the level of personal service that Jim gives, a level that is almost impossible to find anywhere from any computer or internet service company.
I found Jim through his website. He started work on our sites immediately and worked steadily with me over two days to fix the problems on four websites for an amazingly reasonable fee. He answered his phone every time I called. He patiently and clearly explained what he was doing and what I needed to do. He kept me constantly updated on progress with numerous emails throughout the day. Note that these were not automated or stock emails, but were a clear log of each step he completed, along with the corresponding next step he needed me to accomplish. He responded to my own emails either immediately or within a few minutes.
He manually cleaned our code, working with me to identify and remove suspicious files. His team even made some corrections to our website’s basic code and identified outdated plug-ins where the hacker may have gotten access (leaving me to do these plug-in fixes).
At my request, he helped us get the sites behind a Securi firewall for added security going forward. We ended up moving all our sites to his hosting service where they are now segregated in separate accounts, making cross infection among sites less likely, and where he will have quicker access should there be further attacks. To give you an idea how he cares about the people he is helping, he initially recommended, given we’re a non-profit with limited resources, that we get hosting from another bulk-hosting company that would offer cheaper rates. But it was a no-brainer to have him host us because it will be easier and faster for him to respond to any future problems.
The best thing about working with Jim is that he didn’t just go through routine steps. He thought about the big picture and helped us plan a smart step-by-step strategy to lock out the hacker, repair the sites, create clean backup copies that easily replace damage if the sites are hacked in the future, and move the sites to a more secure environment. Equally important was developing a step-by-step strategy for reopening the sites. For example, our most sensitive site will for now be entirely password protected, with the possibility of removing that protection later.
Jim turned around a complete disaster in two days!