Personalized and caring involvement in fixing your hacked website– it’s what we do.
- Our goal is to help you prevent your website from being hacked again.
- Service is very important to us. We intend to reply to every email you send us within five minutes; and likewise begin working to fix your website within minutes of your call.
- No outsourcing to an unknown sweat shop of workers in some unknown country. We are a California-based business.
- We consider every phone call we receive a blessing. Call us anytime, (619) 479-6637, or Toll-Free, (800) 639-6442, or email, jim at hackrepair dot com
- Once we’ve completed the clearing of malware from your website we will, with your approval, help you install software to better secure your website in future.
- Throughout the course of cleaning your hacked website we will provide you with a real-time report on what we are doing, what we’ve found, and what to watch out for in future.
- Even after your website has been secured and Google.com reputation restored we will remain available by phone or email for any question you may have in the future. Think of us as “your website security experts for life!”
- With fifteen years of web hosting and Internet security related experience, our skill sets are unique and available to you for a reasonable flat fee.
- We treat every hack repair project we work on as though it were our own website.
Our service goals include:
Our #1 goal is to ensure your website is never hacked again. We hope to impart to you all of the lessons we’ve learned from previous clients, and help make you a WordPress security guru by the time we are finished.
Our #2 goal is to report back to you everything we’ve done, including showing you what malware looks like and how to locate it.
3. Long term security.
Once we’ve cleared all malware from your website, our goal #3 is to better secure your website from random bots and other malicious folk. Below are some of the tasks we intend to build into your website (for WordPress clients):
- Enable a 404 error detection. This helps to block random bots of finding you.
- Enable backups. We don’t want all of our good works lost due to accidental file deletion.
- Enable brute force login protection. This will help block hackers attempting to guess your password.
- Enable file locking so hackers cannot edit core WordPress files.
- Enable real-time logging within your site. This will notify us if something changes within your site unexpectedly.
- Enable settings to reduce comment spam.
- Enable you to better secure your website by teaching you security best practices.
- Enable your website to deny the execution of scripts within images directories. This helps to discourage hackers from hiding back door scripts within directories you would not normally check or monitor.
- Enable real-time file monitoring.
- And much more…
Below are words of encouragement and testimonials received from some of our recent customers:
My hosting company told me my files had been infected with malware, it was a Sunday morning. I called Jim, he set down his coffee mug, took his feet off the table, and got right down to work. My sites were back up in no time. Communication was clear and concise, his advice was solid, and I’m no worse for the wear. Thanks Jim.
Harry Nelson said, “I spent 3 weeks going back and forth with SiteLock who I ordered through my hosting company. I spend some money. That didn’t work, then they wanted more. I spoke to Jim who answered the phone on each and every phone call. Price was great. He had all hacks fixed in about 24 hours and all Google red screens down 24 hours after that. Perfect!”
The feeling of being hacked is like nothing else… it’s terrible and if it’s ever happened to you then you know exactly what I mean. I felt very alone, confused and didn’t know how I was going to get out of this.
Then as luck would have it, I stumbled on Jim’s website – hackrepair.com (via google search). After reading the glowing reviews I figured I’d much rather take a chance on a real person than some anonymous security company. I am so glad I did! From the first interaction with Jim I immediately felt confident that my hacked websites were going to get fixed quickly and correctly. He took the time to explain things to me on the phone (yes, I said phone… someone who actually will talk to you) and the process to begin working with him was extremely easy and user friendly.
Throughout the entire process Jim was in constant communication with me about his progress and ways to expedite bringing my sites back. In addition to fixing the hacks he went a step further and implemented safe guards to prevent future issues.
Jim Walker is the MAN!!! I went from a suspended hosting account with several compromised client websites to fully functional websites with no malicious code and a re-activated account in under 6 hours.
This guy takes pride in his work and is really good at what he does. I will no longer worry about my website security because Jim has my back. I can’t say enough great things about my experience – as crazy as it sounds, it was worth getting hacked just to have connected with Jim and have him in my corner as I grow my client base.
Now and then, our client’s sites become compromised…thank goodness for HackRepair! We are in the business of building sites, not repairing them…but of course clients come to us when they have security issues. We have referred many to HackRepair and have had great service and outstanding results each time. Keep it up!!! -Chris @ revelationconcept
You know how gas stations used to be in the 50s? You‘d pull up and 4 guys would immediately run out and take care of everything and have you on your way in no time? That’s how Jim was when I called him with my problem. He took over from there, got all my info, and worked on my websites until everything was back under my control. Wow. Just wow.
After being hacked, the last thing you want to do is handover the credentials for your website to a total stranger on the internet. But that’s what I did with Jim and my site was back up and running in a day. Amazing turnaround and quick action on his part got me eCommerce site back up and producing. Great service and great communication.
My website was infected with malware and I couldn’t get into it to delete anything. I was at my wits ends until I emailed Mike at Hackrepair. He was very professional, told me what to expect and worked diligently to get the website up and running. I never expected to have it up and running so quickly. I don’t know much about website repair or operation for that matter. But Mike answered my questions and told me exactly what to do. I would go to him again if I get hacked again.
My site http://www.theacnproject .com got hacked and then was flagged by Google indicating Malware. I couldn’t fix it – way beyond my capabilities. I looked at serval hack repair services but quickly realized that it takes a real professional person to fix these issues. I called Jim and http://www.HackRepair.com who ended up being outstanding. Once I sent back the agreement and fee he worked to fix the site. He found and fixed all kinds of issues that I never dreamed of, and had the site back up in a few hours. Plus he sent in the proper notices to Google so the malware message were removed very fast as well. Outstanding service.
My website was hacked and my developers didn’t seem in a hurry to fix it. I then got a email from Google about my site being hacked. After watching the tutorials on google Hackrepair.com was listed as a recommendation for help. I called Jim in the morning and he called me right back. An actual person in this day and age called me back. He explained exactly what he would do. He was even checking my website as we spoke. A few emails back and forth and within a few hours I was up and running. He sent me a detailed description of what he found and what he did to repair. He then went further and contacted Google to get my website back in their good graces. His expertise, fantastic customer service was above and beyond what I expected. I would recommend him to everyone.
When we got the unwelcome news that our magazine website had been hacked, we contacted Jim first, expecting to research multiple options before taking any action. But Jim was so thorough in his explanation of the situation, confident of success and reasonable in his terms, that we went ahead with him immediately.
We were back online and back in Google’s good graces even sooner than he projected. The site has been perfect since and is protected against a repeat occurrence. I could not recommend Jim and HackRepair.com more highly. Send me an email if you have any questions about our experience.