Jim is everything you could possibly want when dealing with something as sensitive – and stressful – as a compromised website. He’s prompt, patient, efficient, and reassuring.
Within an hour of my initial email, we were on the phone discussing what was needed, I was walked through expectations and processes and all my questions were addressed in straightforward, easy-to-understand terms.
Within a few hours of first contact, the issue was resolved and I was provided with a roadmap of the way forward. Throughout the entire process, I was kept updated via email as each stage of the repair process was completed. This was very reassuring!
I can’t recommend Jim highly enough. If your site has been compromised or if you’re looking for a solution to prevent it from being compromised in the first place, look no further.