Our customer’s Wordpress website was down, taken offline by the hosting company, due to spam being sent out. This helped to preserve our customer’s google ranking, which was super important, but we didn’t really know what next steps to take to get the problem fixed.
We are primarily a digital marketing team, specializing in making engaging websites for small businesses. We were outmatched. Enter Jim! We called his number on the website, not knowing what to expect, only to have him answer, live and in person. He took plenty of time to listen to our specific situation and promised he could rectify it in 2 hours. What? Who makes those kinds of promises?
We were suspicious, but we were also out of options, having spent the entire afternoon trying to resolve the problem on our own. He offered a flat rate with a money back guarantee – we said yes, and didn’t have to look back once.
Jim assessed the situation, determined the cause, and took corrective actions immediately. We were back up in no time and he didn’t stop there. He took the time to educate us about what happened and how we could prevent it going forward. He followed up the next day and the day after. You cannot go wrong with Jim. We will turn to him first for any future issues.