More 5-Star Service Reviews for The Hack Repair Guy™

Last updated March 8, 2019 by HackRepair.com Service Testimonials |

At HackRepair.com “We Love Fixing Hacked Websites”

Call us anytime, (619) 479-6637

We strive to be a friendly and valuable asset to the Internet community by providing website security advice and website security tips to prevent hacking and website malware infections.

Below are just some of the customer service reviews written about HackRepair.com service recently.

Reviews below were submitted through one of two services, Trustpilot, SiteJabber or Google+.

When my site got hacked, I was recommended to Jim. I am travelling around the world right now so being able to keep my site updated has been a challenge. Jim got into my site quickly and cleaned up where the hacker had been and then gave me an extensive list of things I need to do to keep my site safe. While I’ve been going through these fixes, Jim has been so kind and helpful answering all my questions. (I’m a bit of a fish out of water updating WordPress). Thank you so much Jim for all your help and especially your patience. :)

Robin Howe

2019-05-10T22:03:50+0000

Incredibly fast service! Fixed our problem right away and helped prevent future issues!

Jason Crotty

2019-04-24T01:40:27+0000

IT people like Jim just don't exist!!! He personally took care of what could have been a major disaster for my Web Design business when an exploit appeared in one of the plugins I use on EVERY site. He fixed every instance at VERY reasonable rates and kept me posted every step of the way. I can't recommend him strongly enough!!!

Andrew Fishburne

2019-04-12T17:17:28+0000

From the depths of my web defeat, HackRepair brought me into the heights of web wellness. Pardon all the mixed allusions - the upshot is, his work was great, quick, inexpensive and thorough. I guess you can say, I trust him and will go from "rescued by Jim" to "hosted by Jim" ASAP. Thanks.

Steve Jameson

2019-04-08T23:03:27+0000

Jim did such a great job, he helped me not once but twice. I had a virus that Sitelock was going to charge me an arm and a leg for and Jim did more efficiently, quickly, and for leff than half the price. After all the little things he did to help then, I moved my website over to his hosting, and one again, quick and great service. I love that when you call, it is him himself who answers the phone, that's the quality help that you are getting. 100% reccomend, I wish I had known about him sooner.

Summer Barcenas

2019-04-06T17:58:07+0000

Jim did a great job with my websites. I would definitely recommend him.

Bill McLean

2019-04-01T23:51:29+0000

Jim was SPECTACULAR to work with! I cannot say enough about his services and his outstanding, personable, customer service. Literally lifted a HUGE weight off our shoulders!! After spending countless hours calling to the domain/web hosting company (GoDaddy) & waiting 2 days without it being fixed, researching YT tutorials and reading forums on how to fix a hacked website, we weren't confident it could be fixed... All leads were leading to a dead end, which didn’t give us much hope it could be reversed. GoDaddy knew what the problem was, but couldn't provide a solution... (frustrating!) So, I took my brothers advice on website hackers and did some research and found Jim! H.A.L.L.E.J.U.L.A.H.! Distressed and uneasy about the situation... I explained what I did know (which wasn't much), and the importance of getting it fixed FAST as my fiancé is an SMB owner, and has little-to-no-time to spare as it is… Jim instantly and calmly eased my nerves. His professionalism, knowledge, understanding, and customer service is really what sealed the deal and confirmed this was the right decision. He understood the importance of getting it fixed.. and getting it fixed right. And even though it was a convoluted mess after 6 IT people at GoDaddy worked on it, he pulled through and worked out all the kinks. Such a life savor!! We are forever grateful for him! Would highly recommend him to anyone.

Brooke Parker

2019-03-23T04:46:52+0000

Jim is GREAT. Quick and affordable. I learned a wealth of info a short amount of time. Hopefully will never need his services again, and if I do I know exactly who to contact.

Joel Sprechman

2019-03-20T19:06:30+0000

Jim is.... AMAZING. Quick, efficient, affordable and clear in his communications. He had our hacked WordPress library site clean and tidy and back in business in no time, and had great recommendations for ongoing use and security. I'd enthusiastically recommend Jim and hackrepair to anyone... I already have. Thanks Jim!

Danny Weiss

2019-03-15T14:11:50+0000

Jim was very helpful and spent a lot of time helping me with a website that I am locked out of. Appreciate his knowledge and patience!

Kellie Darling

2019-02-01T21:39:22+0000

Jim was super easy to work with and had my site back up and running. He kept in informed throughout the entire process. He is honest and I highly recommend his services! Thanks again. I appreciate you!

Cindy Bloom

2018-12-23T05:05:03+0000

Jim is simply the best. I have used him several times for my clients' compromised websites and have had great results both times. Great communication, fast and thorough service. I will continue to use and recommend Jim!

Kathy Svenson Pujat

2018-12-22T01:44:46+0000

Great service! Our website was completely compromised. Jim responded incredibly quickly, started working on it straight away and solved the issue providing constant updates and valuable advice in the process. As advertised the service was effective, rapid and at a definitely lower price than other alternatives. Jim was also very proactive in not just solving the problem but also sharing what work he was doing and suggestions on how to avoid similar situation in the future. Definitely recommended!

Paolo Croci

2018-12-04T21:47:23+0000

While I love Wordpress and the many ways I can customize it. Security was something I truly didn't know how to tackle well and it has no true support. I was hacked and reached out to Jim to help. He walked me through what was wrong, fixed it and made this extremely easy. No downtime for my site. All was handled without any issues. I finally have a very knowledgeable team dedicated to my site that I can reach out to at any time. He is extremely easy to work with and quick to respond

Andrea Thomas

2018-12-02T01:11:55+0000

Jim was easy to work with and quick to respond to all of my issues and questions. Cherry on top was that he never made me feel less-than for needing any extra explanation for what was going on or how he was helping. Paying for his help was WELL worth the peace of mind.

Hannah Walker Smith

2018-11-24T16:29:23+0000

Wow, just had the pleasure of working with Jim and the crew and I have never had such a pleasant experience with a hosting provider in 12 years. These guys freakin' rock, I HIGHLY recommend them for anything and everything to make your site function and operate at an optimal speed. Thanks so much guys :-)

Joe Malinowski

2018-11-16T15:43:17+0000

I own and IT company and have had 2 clients have there sites hacked. Jim has come to the rescue both times and have saved them. This dude is a Rockstar !! Thanks Jim

Roddy Orgeron

2018-11-01T16:36:29+0000

I used Jim back in July and I would certainly use him again. Having your websites hacked is a bummer, but Jim will get you up and running in no time!

Tee Franklin

2018-10-16T18:26:23+0000

I found Jim Walker during my deep digging and researching after I was hacked. When I dialed Jim’s number he personally answered my call, listened to my situation, and discussed the easiest approach to solving my issue. Right then and there, with no agreement in place, he patiently walked me through the steps as I performed them under his direction. What an incredible breath of fresh air! Not only was Jim personable and extremely knowledgeable, but he immediately instilled all the confidence in the world in me that he is the security partner I want to work with going forward. Having cancelled my agreement with SiteLock due to their unethical upselling approach, I am now extremely happy to have Jim monitoring my website. I’m so thankful I’ve found him and I look forward to eventually moving my website over to his hosting platform. Thank you so much Jim! You’re the best!

Terry Crockett Esquivel

2018-10-06T19:59:48+0000

I couldn't be more impressed with the service we received from Jim. He had our site back up and running in no time!

Mary Vogel

2018-09-07T01:29:12+0000

Thank you, Jim! Communicative and efficient, rescued our custom made site called smallclubsf, and even saved one of our sites that was very badly hacked... I thought would have to be rebuilt from scratch- a hacker had posted hundreds of fake blogs on eatbarklove!!! Jim went above and beyond to resolve tricky issues, and then gave tons of guidance to set up things to discourage hackers in the future. Recommended without reservation :)

Russell Hobbes

2018-09-02T04:44:29+0000

Jim is a lifesaver. Seriously! I was in trouble with several websites hacked on one account. I am so glad that he is the one I called for help. Not only did he start working on it within minutes of my call, he worked late and then again early in the morning. He gave timely updates often. One of my badly hacked websites I told him it was ok if it was hopeless. He decided he was going to save it no matter what! And he did!!! Jim is straight business and he is dedicated to his service. His fee is very reasonable - and worth every penny! THANK YOU JIM!

Marie Rochelle Macaspac

2018-09-01T20:39:19+0000

Jim was awesome to work with getting my company's hacked site back up and running. I tried to fix it my self for a couple weeks and he had it up and running with in a day of me reaching out to him. He also gave me a list of things to do to prevent this kind of hack from happening again.

Drew Haynes

2018-08-29T17:39:14+0000

Jim is the best! I needed to get a group of sites cleaned up back in March and within a couple hours Jim had us back on our feet. Customer service is second to none, he really does care about getting the bad guys out and keeping them out!

Tony LaTorre

2018-07-19T20:46:46+0000

Jim was amazing!! I had a bad hack on my site, and after searching around I discovered Jim. Jim went in and not only cleaned the site up of all hacks and malware, but he also taught me how to protect myself from future hacks and also a TON of website optimization tools to help with my SEO and the like. He was incredibly professional and very personable, and made me feel like I was working with someone who really cared about my customer service experience. If I ever have an issue again, I'll definitely be coming back to Jim!

Nathan Killam

2018-07-02T03:40:39+0000

Here's the story: I don't do websites. Period. I know nothing about them, I don't code them, I don't fix them, but I use them every single day. So, when I got note that my business website had been hacked over and a pharmaceutical company was using it, I went into full panic mode. What the heck was I supposed to do? Thankfully, Google sent me almost directly to Jim. I called him right away. He answered in 2 rings and immediately put me at ease. He used just enough website lingo so that I knew what he was talking about but not so much that I felt like he was trying to pull one over on me just by making me think he knew what he was talking about. Within five minutes, even before I paid the invoice, he had redirected the site. Within a few hours he had fixed the entire site, told me exactly what he had done and sent me a full follow-up email. Bottom line, this guy knows what he's doing. And he does it well. If you don't know what you're doing, he does. I'm so grateful he answered the phone today!

Sarah Bay

2018-06-13T20:53:57+0000

Simply put, Jim is the man! In the shark-infested waters we enter into as virtual value creators Jim is a much-needed sail-boat captain who will navigate you towards success. He's astute, curious, calm, and strategic in his understanding of how to resolve whatever issue you are having. If you are having any website security related issues look no further, this is your guy. No drama, no unnecessary paperwork or nonsense...just solutions...and at the rapid! Couldn't be happier and I recommend him with extreme enthusiasm. He's a consummate professional. Thanks Jim!

Cameron Ross Browne

2018-06-11T20:34:47+0000

I have used Jim's service twice. Both times, he not only fixed the website - while others told me that the sites were trashed and could not be fixed, he completed it in an extremely timely manner with top notch customer service. I HIGHLY recommend his services. Working with Jim is easy - unlike many of the other services out there that hit you with a set of fees depending on what may be wrong. Both times, Jim charged the same fee and resolved the issues within 2 hours. I highly recommend Jim's services!

Jennifer Ross

2018-06-06T11:39:25+0000

The level of service provided by Jim Walker is beyond words. You can read all these glowing reviews and actually be turned away by them thinking it is not possible or real. Page after page of 5 star reviews, in this case, may actually understate the dedication to doing the job quickly and right you will get with Jim. Very simply put, and without any payment or reimbursement sent my way, let me be clear: If you choose anyone else to work with, you are making a mistake.

James Roller

2018-05-29T17:55:51+0000

Excellent services. Jim knows his stuff and was very responsive, professional and had a wealth of knowledge. He got my sites back up and running and the communication back and forth was amazing. He cleaned everything and set my sites back on the road to success and a very good price. Great value! I cannot recommend his services enough.

Melissa McClary Davis

2018-04-23T21:09:52+0000

All I can say is Jim is the real deal. He delivers what he promises...and fast! He solved my hacking issue soon after I spoke with him on the phone. He was very thorough and kept me abreast of his progress until the problem was resolved completely. It was a pleasure doing business with him and would recommend him in a second!

Marco Rodriguez

2018-04-07T21:46:34+0000

I rarely leave reviews on anything online but had to leave one for Jim. I was having a major headache with my sites and they were all down and my host couldn't help me. He got them back in a matter of hours and was great to deal with. HIGHLY RECOMMEND!!!

Arianna O'Dell

2018-03-26T13:50:12+0000

Jim took care of my hacking problem in hours. I was amazed and impressed. He's a professional, brilliant, computer person.Thanks, Jim!

Barbara Roberts

2018-03-14T03:00:20+0000

My web hosting company said, "there are other companies that do this but..." and then went back and forth with the manager to get me a better deal on cleaning up three sites that were hacked. A quick google search brought me to Jim. My sites were cleaned, protected and back up on the web-better than before - for 1/5 the cost I was quoted. Thank you!!!

Patty Linsmeier Jackson

2018-03-03T13:31:11+0000

Jim is the best! It thought that my site had been hacked and he listened patiently as I went through all the steps of trying to figure out what was going on. We eventually got to the bottom of it and it turned out my sites were not hacked or in need of cleaning, but I still appreciate Jim's expertise. He will help you figure out what's going on with your site (and if cleanup is needed, he's your guy for that too!)

Karen Dec

2018-02-12T19:45:02+0000

I've turned to Jim for 2 different site hacks, and he's always been super quick to not only clear things up, but also provide steps for better security. Each time he has jumped in immediately and cleaned things up. He provides a thorough report as he's working through the issues so I always knew what had been found, handled and what was next. Thanks Jim!

Jocelyn Criswell

2018-02-09T18:19:19+0000

So my blogsite was hacked and it was turning people away from my site. Thankfully I found Jim Walker after doing a quick web search. I chatted with him on the phone for a few minutes and I instantly knew this was the right guy for the job. Within 2 hours, Jim cleaned out all the harmful junk that was maliciously installed on our site by some really bad people. The web can be a dark place with a lot of dirty lowlife villains out to do you harm for a quick buck, BUT luckily there are fantastic website superheros like Jim. Jim updated me during every step of his process. He left my site clean and clear and provided me a list of proactive items I could do to help in the future. Worth the money to hand over a problem like this to a qualified professional. If your site/blog is under attack, please do yourself and your customers a favor and contact @HackRepair

Jet Kaiser

2018-02-01T15:50:37+0000

Very quick, responsive, and professional. Jim is great at what he does and if you have been hacked, you can trust him to help.

Rod Yancy

2018-02-01T15:45:35+0000

How wonderful to work with a human! And what a relief to have someone extremely capable taking care of a nightmare. Jim is the real thing, don't waste your time with any other solution.

Michael Signorella

2018-01-29T18:59:57+0000

Jim did an amazing job fixing all 5 of my Wordpress sites that were hacked. I was freaking out! Jim quickly fixed the issues within 24 hours and implemented processes for me to prevent this from happening again. I also really appreciate how he was able to explain what happened in simple terms so I understood. I highly recommend Jim!

Sylvia Kerali

2018-01-23T16:36:25+0000

Our website was hacked. Pretty seriously compromised. Within hours Jim had everything fixed and back to normal PLUS had put extra measures in place to make sure we are secure moving forward. Thanks!

John Lawrence Geary

2018-01-05T21:58:29+0000

Jim is so amazing! I found him thanks to a random google search. He answered the phone right away. He was so kind, patient, and helpful from the moment we started the conversation...even before money was exchanged. He fixed the issue I had right away and kept me informed throughout the entire process. Thank you Jim for everything!

Journii Walker

2017-12-21T00:51:11+0000

Jim fixed my hacked sites within a few hours! I got no real help from my hosting company at all - they just deactivated my sites and kept saying it was my problem to fix. Jim was so helpful and patient and gave me a whole list of things to do to protect myself in future. Thank you!

Sherryl Clark

2017-12-19T21:15:06+0000

Like the others on this page said, Jim absolutely saved the day for our business. What I thought was a hack ended up being a very stupid mistake on our host's end, but at the time, I didn't know this. Jim answered the phone immediately, worked on it and had the website up and running SO fast. His response time is amazing and is honestly one of the best professionals I have worked with. So much so, I had to leave a review -- something I rarely do. Thanks again, Jim!

Tom Tessin

2017-12-06T15:49:15+0000

The service Jim Walker’s company (aka The Hack Repair Guy) provided was timely, affordable and thorough. I had an issue with a client’s website that was investigated and corrected within a few hours. Jim is very courteous, imparts knowledge and followed up consistently throughout the process and following days to ensure I knew exactly what was going on and what to do as a final step. Wholeheartedly recommend this company.

Michael White

2017-11-15T20:32:24+0000

Like others, I came to Jim with urgency. One of my sites had been hacked and blacklisted. My own attempts to resolve the issue were unsuccessful. I contacted Jim and from that moment on was swept away by his systematic way of unraveling the issue. Jim provides moment by moment updates on resolving issues. In addition, he goes beyond providing relief from the infection. He explains to his clients what they need to do in order to prevent future problems. Jim delivers! Kurt Simpson

Kurt Wakil Simpson

2017-11-15T14:01:05+0000

I found Jim and his company online. He is the best HACK REPAIR GUY IN THE WORLD! I used him 2x because 2 of our clients had infected websites with "viagra" links. He was able to fix them very quickly and the websites were virus free in 2 hours. He is very professional. You call him and he will send you emails with simple instructions. He takes care of everything and before you know it your websites are virus free. His fees are reasonable and you don't need to deal with the headaches of cleaning files. He deserves the HIGHEST HONOR in cleaning hacked websites. I highly recommend his services. Jim's company is my #1 company to go to re: infected files. :-)

Eva Marko

2017-10-03T17:33:40+0000

I had 3 websites that were shut down because somehow hackers were adding malicious php scripts into my sites. Yep, I got hacked. Here's what impressed me with HackRepair and Jim. 1. Personal Service. This was the biggest and best surprise. I got direct phone calls, emails, and reassurances all along the way as my sites were being fixed and cleaned. 2. Easy To Follow Guidance. As my sites got back to normal, I needed some direction on what I should do next, how to keep my sites safe, and more. the email directions were clear and easy. 3. The Price! I'm not saying it's "cheap" but the fees were incredibly reasonable for what I received. Other similar services quoted me upwards of $600 for 3 websites, which is ridiculous. I feel like I received more than I paid for. I highly recommend the services at HackRepair. You won't be disappointed!

Jimmy Loram

2017-09-26T15:31:57+0000

We had all five of our sites hacked. Jim had them back up in what felt like only minutes. He updated everything and made it secure. I hope I never get hacked again, but I know where to go if I do.

Greg Qualls

2017-09-02T01:20:57+0000

Jim has done a great job helping with removing Malware from some of our sites. Quickly and Expertly! Virus Gone.

George Lowe

2017-08-30T21:16:49+0000

OMG Jim saved my life! All five of my websites were hacked and my service provider was of little help. They offered no apologies and simply referred me to a company they are partners with to fix it, who subsequently tried to sell me an outrageously expensive plan - suspicious (one I almost had to go for because I did not have time to be dealing with this.) Anyway after a quick google search I found a blogger who recommended Jim and after talking to him for all of about 5 seconds I realized I could breathe again. I literally handed my problem to him and he took care of it for half the charge and half the speed and he communicated clearly with me through every step of the process. I honestly can't recommend him enough. I was so grateful to have an actual caring human willing to walk me through these types of problems that I went the extra step and moved all my sites to his service instead. I now feel safe. Thanks Jim!

Holly Payberg Torroija

2017-08-16T22:02:05+0000

Hans Peterson

2017-07-18T01:09:18+0000

This guy is the real deal! I was in a panic with issues on my website. Found Jim from a google search and he had excellent ratings. I've been burned so many times with the "so called experts" with no results and my money down the toilet. Jim listened to all my concerns, gave me a wealth of FREE info. and had me up and running in half a day. I got my monies worth and more. Thank you Jim!! You are my go to guy from now on. Professional, Ethical, Knowledgeable, Honest...Seal Guy

Crystal Rogers Graf

2017-07-06T20:15:45+0000

I found HackRepair through an internet search when I had lost two websites but had enough to pay for the restoration of only one. Jim himself answered the phone and began exploring the problem immediately. Within minutes he had me convinced that he really knew what he was talking about and could do the job. The price of $279 I knew was reasonable from other services I had already investigated, and I hired him on the spot. He continued to work for the next several hours and send me regular email updates as to what was happening on the one website I had hired him for. Then, to my surprise, he offered to fix the second website for no extra charge! Everything is completely back up to working order, and Jim even did updates and installed some necessary backup and security plugins. I'm extremely pleased with his work, his willingness to go above and beyond what I hired him for, and his kind and professional manner. I would recommend him in a heartbeat.

Rebecca Davis

2017-06-24T21:17:28+0000

Jim is the best! He answers the phone immediately, is so professional, and gets the job done quickly, effectively and efficiently! I highly recommend him to any business owner looking for web security for their website. I can always rely on him to provide excellent service!

Ali Grant

2017-04-12T19:08:52+0000

After noticing my website disappearing and realizing it had been hacked , I luckily found Jim. He jumped immediately onto the problem and fixed it almost immediately - I can't say enough about his expertise and help he has provided. The personal attention, educational approach and experience in my opinion is huge .

Marie Bjornson

2017-02-21T08:47:01+0000

Thank you Mike for sharing your knowledge with me in regard to my hacked server. These culprits are becoming more of a threat to our website's security and thank goodness we have warriors like you to repair damage they have done and firewall their hack-minded efforts to destroy what is not theirs.

Theresa Fehring

2017-01-06T17:16:59+0000

I am a WordPress developer and I maintain my own dedicated server for my clients. I was in a major jam when my previous server provider stopped updating or patching my server. Next thing you know my server is being hijacked by hackers to send spam email from my clients accounts! I was so upset and tried to get some help from my providers who just blew me off. Google was blacklisting websites and my entire email server and all email accounts. You can imagine how well that went over with my clients. I had already worked with Jim Walker - HackRepair on a couple of projects so I gave him a call. I explained what was going on and without any hesitation he offered to help. He asked for my server login and within a half hour the spam relay and been disabled and the vulnerability that allowed it to happen had been fixed. You can imagine my relief to have some help with such a critical issue for my Business! By the next morning all of my accounts were un blacklisted from Google search, and our emails were going out without any problems. After all of this I decided to switch my server to Jim's hosting service. That was several years ago and we have had a few issues here and there that were all handled in a friendly and fast manor. I always get an answer to emails within minutes and I am not left hanging. I highly recommend Jim Walker and HackRepair to anyone who needs help cleaning up a hack. I would also highly recommend TVCNET for anyone who needs a secure environment for hosting and growing your business.

Bobby Joe Rose

2016-10-04T20:06:36+0000

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More 5-Star Service Reviews for The Hack Repair Guy™

At HackRepair.com “We Love Fixing Hacked Websites”

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