Jim at HackRepair.com responded to my initial request for help quickly, the same day, even though my request came in well after business hours. He explained what he could do in a very straightforward way. I contracted for his services and then he proceeded to do exactly what he promised to do and in the time frame he promised. After repairing the “hack” he spent some time with me explaining what I needed to do to prevent a similar occurrence. I am very pleased with his services and would highly recommend him.